How DocuSketch Improved Midwest Remediation's Documentation Process

Midwest Remediation (MWR) is a trusted restoration company with over two decades of experience in mitigation, reconstruction, and emergency services. Ryan Elfreich, a seasoned restoration professional with 23 years in the field and nine years at MWR, brings deep expertise to MWR’s commercial restoration team. Midwest Remediation stands out for its commitment to fast, accurate, and effective service.

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Challenge: Outdated Documentation Process

Before adopting DocuSketch, Midwest Remediation faced a lengthy and labor-intensive documentation process. Each job site required tape measures, graph paper, and numerous photos to accurately capture details, sometimes totaling hundreds of still images per job. Inconsistent measurements and delays in translating hand-drawn sketches into software added time and risked errors in documentation. As Elfreich describes, “We used to take hundreds of pictures to document a water loss, sometimes spending hours for complete documentation.”

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Solution: Streamlined Documentation with DocuSketch

By adopting DocuSketch, MWR revolutionized their documentation process. DocuSketch’s 360 degree camera captures comprehensive views of a space in seconds, creating an immersive 360 tour accessible to all team members. “Now, with DocuSketch, we’re in and out in minutes,” says Elfreich. “We get more comprehensive, accurate documentation than with a process that used to take hours.”

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“With DocuSketch, we’re in and out in minutes. We get more comprehensive, accurate documentation than with a process that used to take hours.” – Ryan Elfreich, Midwest Remediation

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Results: Speed, Accuracy, and Consistency

DocuSketch brought significant improvements to MWR’s workflow:

• Time savings: DocuSketch condenses the documentation process, allowing technicians to complete site documentation within 15 minutes, compared to the extensive time spent using manual methods.
• Consistency and accuracy: DocuSketch’s accuracy ensures measurements are uniform across team members, reducing potential inconsistencies in assessments. “The software’s accuracy allows us all to be on the same page,” Elfreich emphasizes. “We can focus on the job rather than on photos and room dimensions.”
• Real-time collaboration: DocuSketch facilitates real-time data sharing with clients, colleagues, and insurance adjusters. On one occasion, MWR shared DocuSketch files with an adjuster who was able to cancel a planned site visit, saving time and costs for all parties.

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“The software’s accuracy allows us all to be on the same page. We can focus on the job rather than on photos and room dimensions.” – Ryan Elfreich, Midwest Remediation

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The Bottom Line: DocuSketch is an Essential Tool for the Industry

Since implementing DocuSketch, Midwest Remediation has set a new standard in restoration documentation, using the tool on 100% of their mitigation jobs. “DocuSketch is as important to us as our dehumidifiers and air movers,” says Elfreich, highlighting its role in MWR’s operational efficiency and commitment to “Advancing Restoration with Minimal Disruption.”