Privacy Policy
Posted: March 16, 2022
Introduction
Thanks for using DocuSketch! Here we describe how we collect, use and handle your information when you use and access our client software solutions, hosted or cloud-based solutions, mobile solutions (Apps), websites, and related support and maintenance services as well as hardware products sold by DocuSketch (hereinafter referred to as “Services”).
What & Why
We collect and use the following information to provide, improve and protect our Services: Account and Profile Information: We collect information about you as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the DocuSketch Services (including but not limited to when you upload, download, collaborate on or share Content). We also may create an account on your behalf (e.g. as a system administrator) and may provide your information. Information we collect includes
- Contact information such as name, email address, mailing address, and phone number
- Billing information such as credit card details and billing address
- Profile information such as a username, profile photo, and job title
- Preferences information such as notification and marketing preferences
- You may provide this information directly when you enter it in Immoviewer Services
Content
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Services
Other submissions
We collect other data that you submit to our Websites or as you participate in any interactive features of immoviewer Services, request customer support, communicate with us via third-party social media sites or otherwise communicate with us
Account
We collect and associate with your account, information like your name, email address, phone number, payment info, and physical address
Services
When you use our Services, we store, process and transmit your files (including stuff like photos and structured data) and information related to them (for example, location tags in photos)
Usage
We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use. Your devices (depending on their settings) may also transmit location information to the Services
Cookies
We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services
Google Analytics
We analyze the behavior of the users in order to further optimize our services. These evaluations are carried out pseudonymized as defined in section 15 para. 3 TMG, i.e. the name and other identification features will be substituted by an identifier with the purpose to prevent the identification of a specific individual or to render such identification substantially difficult. For statistical analysis, we use Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses so-called “Cookies”, text files that are stored on your computer and permit an analysis of your use of our website and online services. For more information about Google’s privacy practices, see https://policies.google.com/privacy
Amplitude
Amplitude is an analysis service of Amplitude Inc (631 Howard Street, Suite 300, San Francisco, CA 94105, U.S.A.). Amplitude tracks events that occur in our websites and applications. Such events may, for example, be ordered floor plans. Thereby, Amplitude helps us understand and analyze your use of our Services. For more information about Amplitude’s privacy practices, see https://amplitude.com/privacy. Mobile application permissions. Base permissions are required for taking, storing, saving and transmitting a picture directly with a 360 camera or the smartphone camera when using the “immoviewer” mobile application. We also need the permission to automatically detect nearby 360 cameras and connect to them with Wi-Fi or Bluetooth. Apart from these, we need permission to detect and connect to the internet. We may use GPS technology (or other similar technology) when using the “DocuSketch” mobile application to determine the address of the location and to display a location on a map.
Hotjar
We employ Hotjar to enhance our understanding of your needs and to optimize our website for a better user experience. This tool is provided by Hotjar Limited, located at Level 2, St Julian’s Business Center, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta.
Hotjar captures the activity of users, enabling us to view video recordings of user interactions and create heat maps. Importantly, the Hotjar tool does not capture data from form fields, ensuring that we do not have access to personally identifiable information. The data accessible to us through Hotjar includes information about your operating system and web browser, the subpages you visit on our website, the time you spend on our website and its subpages, navigation patterns between subpages on our site, the referral source to our website, and locations of mouse clicks on our site.
To integrate Hotjar’s capabilities, we have implemented a special tracking code into our website’s code, which uses cookies provided by Hotjar Limited. The data collected via these cookies is stored in a pseudonymous user profile by Hotjar. Neither Hotjar nor our team utilizes this information for personal identification.
For those interested in more detailed information regarding data processing under Hotjar’s framework, we recommend reviewing the Hotjar privacy policy
What & Why
We may share information as discussed below, but we won’t sell it to advertisers or other third-parties.
Social Media
The DocuSketch Services may contain social media features which may collect your IP address, which Services page you are visiting, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it
Testimonials
We may display personal testimonials of satisfied customers on the Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below. Please also take note of Google’s privacy policy which is independent of ours. We assume no responsibility or liability for these guidelines and proceedings or data collected and processed under Google’s responsibility. Therefore, please obtain further information on Google’s privacy policy as well
How
Security
We have a team dedicated to keeping your information secure and testing for vulnerabilities. Retention. We’ll retain the information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we’ll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and backup storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements
Changes
We may revise this Privacy Policy from time to time and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you. If there are any questions regarding this privacy policy you may contact us using the information below.
immoviewer, Inc., DBA “DocuSketch”
200 Continental Drive,Suite 401
Newark, DE 19713
United States
